livvyhikes.com is committed to providing exceptional customer service and ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, we offer a straightforward return and refund policy to make the process as smooth as possible.
Return Process:To initiate a return, please email us at [email protected] within 30 days of receiving your order. In your email, include your order number, the item(s) you wish to return, and the reason for the return. Our customer service team will guide you through the next steps and provide you with a return authorization.
Return Eligibility:- Items must be in their original condition, unused, and with all tags attached.
- Return requests must be made within 30 days of receiving your order.
Customers are responsible for return shipping costs unless otherwise agreed upon with our customer service team. We recommend using a trackable shipping service to ensure the safe return of your item(s). livvyhikes.com is not responsible for items lost or damaged during the return shipping process.
Refund Process:Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a reasonable timeframe.
Non-Refundable Items:Please note that certain items, such as gift cards, final sale items, and personalized or custom-made products, are not eligible for return or refund unless they arrive damaged or defective.
Contact Us:If you have any questions or concerns about our return and refund policy, please dont hesitate to contact us at [email protected]. Our dedicated customer service team is here to assist you and ensure a positive shopping experience.
Thank you for choosing livvyhikes.com for your outdoor and travel needs. We appreciate your trust in our products and services.